![]() ![]() ![]() I replaced the Surface Book with a brand new identical unit and lo-and-behold, I’ve been running Outlook without a single crash for the last 12 hours. I’ll post back later with my results, if any. This afternoon, I unchecked that checkbox in Outlook. If you look in FILE – OPTIONS, then click “Advanced” and scroll down the dialog box for a bit, you’ll see an entry there called “Display” with a checkbox value of, “Disable hardware graphics acceleration”. I jumped on a theory I had back when I was trying to debug the hardware: I remembered that there’s one definitive link between Outlook & the hardware, and that’s GPU Hardware Acceleration. It hadn’t crashed in at least a week of continuous use, but there it is. In either case, I never need “high speed graphics” within Outlook so… case closed. So either the problem lurks somewhere with the interchange between using the Intel-integrated Graphics in the chipset and the Nvidia 940M-class discrete GPU… or it has something to do with the Intel graphics alone, which is what I’m betting on because the Intel Display Drivers for the Skylake processor have been less than spectacular requiring multiple driver updates over the past month or so. Just to close out this blog entry, I have had ZERO crashes in several weeks now since “disabling hardware graphics acceleration” within Outlook 2016 on my Surface Book.
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